Refund Policy

What the Bear Guarantee covers

The Bear Guarantee covers the purchase price of your ParkingBear letter if you are unhappy with the generated document. If the operator rejects your appeal and you feel the letter did not give you the clear, useful, bear-sized helping hand you expected, send the response over and ParkingBear will refund you.

How to request a refund

Email refunds@parkingbear.co.uk with your purchase details and a copy of the rejection email, appeal response or operator message you received. A short note saying what you were unhappy with is helpful too.

Time limit

Refund requests should be made within 30 days of purchase. That gives you time to send the appeal, receive a response and decide whether you are happy with the letter.

What it does not cover

The refund covers the purchase price of the generated letter. PCN amounts, increased charges, missed deadlines and legal costs remain outside the guarantee.